SLA Event Tracker

See information about Zendesk ticket SLA events

About:

• :zendesk: This is a Zendesk App.
• Retrieves important SLA data missing from the Ticket Events log.
• Displays the information for the ticket SLA events in a user-friendly manner.
• Allows users to see when SLA metrics were applied, fulfilled, or breached.
• Available in en and es.

Screencaps:

Version:

Version 1.1.1 - Published here.

• Periodic Update Time update.

Version 1.1

• Translation for es.

Version 1.0

• Initial publication.

Bugs:

• Missing translation and events for "Pausable Update Time" metric.

:exclamation: Found a bug? Please submit a report here, or email Support.

License:

:warning: Use of this software is subject to important terms and conditions as set forth in the License page.

More:

© Alex Culligan