Community Moderator Controls

Add controls to Zendesk Community comments for Moderators

About:

:zendesk: This is a tip for Zendesk

Someone asked if it was possible to add checkboxes at the bottom of Zendesk Help Center Community comment editor so moderators could mark a Community Post as "Answered" or "Closed for comments" at the same time they posted a reply.

This can be done by using JavaScript to add the chekboxes and make API calls to update the post.

Quick note before starting: This is customization that is not supported by Zendesk, and you might need a web developer to help you if you have issues.

Go to your Zendesk Help Center's Edit Theme page and add this code at the top of the JS page.

Save and publish the changes, and that's it.

Screencaps:

Code:

Code available here.

Remember to change SUBDOMAIN to your actual subdomain. For example: var subdomain = 'support';

Bugs:

• No known issues at this time.

:exclamation: Found a bug? Please submit a report here, or email Support.

License:

:warning: Use of this software is subject to important terms and conditions as set forth in the License page.

More:

© Alex Culligan